Privacy Policy

PC & Desktop Services

1. Introduction

Welcome to PC & Desktop Services (www.pcanddesktoprepair.in). We are committed to providing reliable laptop, desktop technical support, maintenance, troubleshooting, upgrades, and hardware sales services. By accessing our website or using our services, you agree to the policies and terms mentioned below.

2. Service Policy

  • We provide maintenance, troubleshooting, upgrade, installation, and technical support services for laptops, desktops, and related IT hardware.

  • Service timelines depend on the nature of the issue, availability of spare parts, and technical evaluation.

  • Customers must provide accurate device information and disclose previous service history if applicable.

  • Data backup is the customer’s responsibility before submitting the device for service.

  • We are not responsible for any pre-existing data loss or software corruption.

3. Warranty Policy

  • Warranty is applicable only on parts replaced or supplied by us (if mentioned on invoice).

  • Warranty does not cover:

    • Physical damage

    • Liquid damage

    • Power surge or electrical damage

    • Unauthorized service or modification by third parties

  • Warranty period varies depending on spare parts and will be clearly mentioned in the invoice.

4. Payment Policy

  • Service charges must be cleared before device delivery.

  • Advance payment may be required for spare part orders.

  • All payments once made are non-refundable after service completion unless mutually agreed.

5. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect:

  • Name

  • Contact number

  • Email address

  • Device details and service history

How We Use Information:

  • To provide technical support and maintenance services

  • To communicate service updates

  • To improve our service quality

We do not sell or share customer data with third parties except when required by law.

6. Data Protection

  • We take reasonable precautions to protect customer data.

  • However, customers are advised to maintain their own data backups before submitting devices for service.

7. Cancellation & Refund Policy

  • Service cancellation is allowed before technical work begins.

  • Spare parts once ordered cannot be cancelled or refunded.

  • Inspection/diagnostic charges may apply even if service is not approved.

8. Liability Limitation

PC & Desktop Services shall not be liable for:

  • Data loss during technical service or maintenance

  • Indirect or incidental damages

  • Delay caused due to spare part unavailability or external vendor issues

9. Third-Party Products & Services

Some hardware or software provided may be from third-party manufacturers. Their respective warranty and policies will apply.

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